AI email support assistant for online stores
Every support email gets an accurate draft in seconds.
Draftdesk reads each order, return and account email, pulls the real order data, drafts an on-brand reply, and lets your team approve it in one click.
92%
draft accuracy
38 s
avg approval
82%
solved by 1st draft
Draftdesk · Review inbox
Megan W.just now
Where is my order #AP-48213?
Order#AP-48213UPS · label createdTrip on Nov 22
AI draft
Reading the email…
Approve & send
How it works
The model does the heavy lifting. People keep the final say.
01
Reads
New emails are pulled from Gmail or any IMAP mailbox the second they land.
02
Understands
Each email is classified as order, return, account or other, and the order number, reason and account are extracted.
03
Drafts
Claude writes the reply from verified order data, your policies and your tone guide. Doubtful drafts are flagged.
04
You approve
Your team edits, approves in one click or rejects. The reply goes out in the same thread.
3 interfaces, one application
Choose your role to explore the prototype.
Nothing invented reaches a customer.
- Every fact in a draft comes from your order system, carrier or policies, and is shown as a source.
- Brand-tone guardrails and banned phrases are checked before a draft reaches your team.
- Low-confidence drafts, refunds and legal requests always wait for a person.
- Runs on your AWS account with Claude on Bedrock, encrypted in transit and at rest.
