Analytics
Draft quality, approval speed, and team performance
Jordan Ellis
Draft accuracy
0.0%3.1
Avg approval time
0s12%
First-draft resolution
0.0%4.6
Emails handled
06.2

Accuracy & draft outcomes

Line = accuracy, bars = approved / edited / rejected per day

Nov 7Nov 8Nov 9Nov 10Nov 11Nov 12Nov 13
Accuracy Approved Edited Rejected

Breakdown by intent

Order· 46% of volume95.1% accuracy · 88% first-draft
Return· 27% of volume90.3% accuracy · 77% first-draft
Account· 18% of volume89.7% accuracy · 74% first-draft
Other· 9% of volume86.2% accuracy · 69% first-draft

Team performance

AgentReviewedAvg timeEdits
Jordan EllisJordan Ellis41231 s14
Amara DialloAmara Diallo38836 s18
Chris NovakChris Novak30147 s22
Lena OrtizLena Ortiz18342 s11

Audit log

  • Jordan EllisapprovedRe: Change delivery address
    Sent in 22 s, no edit
    10:39
  • Auto-sendsentRe: Order status AP-48177
    Confidence 98%, rule "Order status"
    10:37
  • Amara Dialloedited & approvedRe: Refund for hiking poles
    2 sentences changed
    10:33
  • Chris NovakrejectedRe: Unsubscribe + delete my data
    Routed to privacy team
    10:30
  • Draft engineflaggedRe: Charged twice
    Low confidence 61%, payment action
    10:24
  • Lena OrtizapprovedRe: Gift card balance
    Sent in 41 s, no edit
    10:18